All Digital Items:
Because of the nature of digital files, there are no refunds on any digital items.
If you have an issue with a file, please contact me (UnicornDreamsCC@yahoo.com) and we will be more than happy to help/fix the issue.
Sublimation/HTV Transfers, Stickers, Craft Vinyl/HTV Sheets:
Sublimation/HTV Transfers, Stickers, Craft Vinyl/HTV Sheets are non-refundable. If there is ever an issue with the item itself, (ink etc) then I will be happy to send replacements. Please notify us of any issues within 3 business days of delivery.
**If damages occur during shipping, please provide photos of packaging and product. Refunds or replacements will be issued AS SOON AS damaged items are RETURNED/RECIEVED to us AND only once it has been determined that product was damaged during shipping.
**Order Lost in Shipment: please file a claim with the carrier used. We are not responsible for shipping delays caused by weather conditions or unforeseen circumstances, including carrier delays. If you have any issues with your order once it has left our warehouse, please contact the carrier first as they are best at locating your package. ORDERS WILL NOT BE REMAILED UNLESS THERE IS SPECIFIC PROOF ORIGINAL ORDER HAS BEEN LOST, THERE WILL BE NO REPLACEMENTS FOR DELAYS/SLOW MOCING PACKAGES.
**Please note, we are not responsible for User Error. You must read and have some understanding on how these items work with your software/application intended.